Returns & Refunds
What can be returned, how to raise a return and how refunds are handled on SVTCart.
When you can return an item
You can raise a return when the item arrives damaged, is not what was described, is the wrong item, is missing parts, or does not work as stated in the listing. Raise it from the order page as soon as you notice the problem.
Pre-owned items
Pre-owned listings are sold in the condition described by the seller and reviewed by SVTCart. Normal wear that was disclosed in the listing is not a reason for return. Undisclosed damage or a false condition claim is.
Items we cannot accept back
Groceries and perishable goods, used personal-care items, and items damaged after delivery cannot be returned.
How the return works
Open the order, choose the item and describe the problem with photos. The seller and SVTCart review the request. Once approved, you send the item back and the return status updates at every step on your order page.
Refunds
Refunds are recorded and released manually by the SVTCart team once the return is approved or the dispute is decided in your favour. They are not issued automatically. A refunded order shows Refund Pending and then Refunded, and the money returns to the original payment method through Razorpay.
For Cash on Delivery orders, refunds are arranged with you directly by our team.
Cancelled orders
Cancelling an unpaid order charges you nothing. If you cancel an order that was already paid, the order moves to Refund Pending and our team records the refund.
Disputes
If you and the seller disagree, raise a dispute from the order. Only SVTCart can decide the outcome; neither the buyer nor the seller can close it themselves. Questions: contact.viswateja@gmail.com.